Shipping Your Tool for Repair? Here’s What You Need to Know
- Jarvis Canada
- Aug 22
- 5 min read
When your tool needs servicing, getting it safely to the repair shop is the first—and often most overlooked—step in the process. Every month, we see tools arrive without return details, shipped in weak packaging, or so dirty that the inspection takes twice as long. These small oversights can add costs, cause delays, or even result in avoidable damage.
This guide will walk you through how to prepare, package, and ship your tool for repair the right way—so you can get it back in working condition faster and with less hassle.
Table of Contents
Before Shipping
Prepare the Tool Properly
Before sending a tool in, give it a thorough cleaning. Remove attachments, blades, or supports where possible, and drain any fluids. Not only does this make shipping safer, but it also allows the repair team to start working on a clean, manageable piece of equipment. If the equipment is excessively dirty, a cleaning fee may apply.
Use Secure Packaging
There’s no one “approved” packing material, but common sense goes a long way. Use sturdy boxes, bubble wrap, padding, and make sure the tool is packed tightly so it won’t shift during transport. Insufficient packaging is one of the most common mistakes customers make, leading to bent guides or damaged housings that drive up repair costs.
Decide on a Shipping Label
You can either request a shipping label from the repair shop—usually UPS, billed directly to you—or arrange your own carrier.
💡Tip: The shop may get discounted business rates with carriers like UPS or Canada Post, which can save you money.
Include the Right Information
Don’t forget to put identification inside the package. Include your business name, a phone number or email, and a short description of the issue. Without this, repair teams often receive boxes with no clue who sent them, which delays the process.
Shipping & Receiving
Carrier Options
Customers are free to choose whichever carrier they prefer when sending in their equipment. However, if you request a shipping label from Jarvis, you can take advantage of discounted rates with UPS—provided they serve your area. UPS is also a strong option because they generally accept packages up to twice (68kg) the weight limit that Canada Post (30kg) allows, making them ideal for heavier tools.
Tracking and Updates
Currently, when tools arrive, staff will contact customers by email or phone. With new systems being introduced, automated tracking and updates will become standard.
If Tools Are Lost or Damaged
If the shop arranged shipping: they’ll file a claim with UPS.
If you arranged shipping: you’ll need to file the claim with your carrier.
Inspection & Repair Process
Inspection Procedure
Once the tool arrives, it’s logged and inspected. The repair team identifies the problem and prepares a repair quote. No work is started until you approve the repair quote.
Inspection Fee
A standard $75 inspection fee applies, but this is waived if you approve the repair quote.
Labor and Communication
Repairs are billed at $85 per hour plus the cost of parts. Quotes are typically sent by email (preferred for documentation), but phone or text follow-ups are possible. Importantly, approvals must come from the customer directly, not a sales rep.
Repair Timelines
Turnaround depends on the tool. Common models can be repaired quickly, but less common equipment may take longer if OEM parts need to be sourced. We can typically accommodate expedited service requests at no additional cost.
Beyond Repair Cases
If damage is too severe, the repair team will advise whether repair is possible or if replacement is the better option. Some customers choose repairs to avoid capital expenditure approvals, while others prefer to replace.
Costs & Charges
Labor Rate: $85/hour
Inspection Fee: $75 (waived with repair approval)
Quotes: Always include both parts and labor
Extra Charges:
Cleaning, if the tool arrives in poor condition
Testing fees for certain stunners
Expedited service upon request (Typically free upon request)
Return Shipping
Who Pays?
Unless the repair is covered under warranty, customers pay shipping both ways. If a warranty claim is confirmed, the shop covers shipping.
Billing
Return shipping is billed separately and is not included in the repair charges.
Return of Non-Repaired Tools
If you choose not to proceed after receiving the repair quote, you will be responsible for return shipping and an inspection fee.
Insurance & Tracking
We currently do not have tracking available in our system, but this feature will be included in our upcoming upgrade. Any claims for loss or damage will depend on the party that arranged the shipment.
Turnaround Time
Standard return shipping usually takes about a week, depending on location. Expedited options are available for urgent needs.
Customer Experience & Best Practices
Tips for a Smooth Process
Always include contact info and a clear description of the problem.
Acknowledge quotes quickly to avoid long delays—some tools have sat for months waiting on customer approval.
Pack securely to prevent damage.
Reducing Downtime
Keep spares or loaner tools available if possible. Having a backup minimizes disruption during repairs.
Quality Assurance
All repaired tools are tested before being shipped back. Customers should test their equipment as soon as it arrives, since repairs come with a 7-day warranty.
Warranty Notes
New Equipment
Brand new Jarvis tools come with a 1-year limited warranty against manufacturing defects (details are included in the user manual).
Warranty Repairs
Tools suspected of having manufacturing defects must be sent to the head office.
If confirmed, repairs and shipping are covered.
If determined to be user error, shipping and repair costs are the customer’s responsibility.
Ready to Ship? Make Every Step Count
Shipping your tool for repair doesn’t have to be complicated. With proper preparation, secure packaging, and clear communication, you’ll save time, avoid unnecessary costs, and ensure your tool is repaired quickly and reliably. Remember: clean and pack carefully, provide full details, and test your tool as soon as it returns. Following these steps will help you get back to work faster and with confidence.
Join Our Newsletter and Follow Us on Facebook
Stay connected with Jarvis Canada! Subscribe to our bi-weekly newsletter to keep up-to-date with exclusive sales, special promotions, and insightful blogs on industry trends and Jarvis innovations. Also, be sure to follow us on Facebook for frequent updates on exciting deals, promotions, new blogs, and opportunities to win fantastic free prizes!
About Jarvis Canada
Jarvis Canada Ltd
4650 112th Ave. S.E.
Calgary, Alberta, T2C 2K2
Phone: (403) 236-5350
Email: info@jarviscanada.com
Notice: All trademarks and brand names belong to their respective owners. Use of these names does not imply any connection or endorsement.
This content and other digital marketing for Jarvis Canada is Dream Powered.
Comments