Why Choose Jarvis Canada’s Maintenance & Repair?
Trained Technicians & Industry Expertise
Our certified technicians are experts in meat processing equipment, ensuring every repair or service meets stringent industry standards. With hands-on training and years of experience, we deliver solutions that reduce downtime and enhance productivity.
Decades of Innovation & Global Support
Backed by a legacy of over 100 years in technological innovation, Jarvis Canada combines global insights with local expertise to provide maintenance solutions that are both cutting-edge and reliable.
Costs & Charges
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Labor Rate: $85/hour
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Inspection Fee: $75 (waived with repair approval)
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Quotes: Always include both parts and labor
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Extra Charges:
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Cleaning, if the tool arrives in poor condition
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Testing fees for certain stunners
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Expedited service upon request (Typically free upon request)
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Inspection & Repair Process
01
Inspection Procedure
Once the tool arrives, it’s logged and inspected. The repair team identifies the problem and prepares a repair quote. No work is started until you approve the repair quote.
02
Inspection Fee
A standard $75 inspection fee applies, but this is waived if you approve the repair quote.
03
Labor and Communication
Repairs are billed at $85 per hour plus the cost of parts. Quotes are typically sent by email (preferred for documentation), but phone or text follow-ups are possible. Importantly, approvals must come from the customer directly, not a sales rep.
04
Repair Timelines
Turnaround depends on the tool. Common models can be repaired quickly, but less common equipment may take longer if OEM parts need to be sourced. We can typically accommodate expedited service requests at no additional cost.
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Beyond Repair Cases
If damage is too severe, the repair team will advise whether repair is possible or if replacement is the better option. Some customers choose repairs to avoid capital expenditure approvals, while others prefer to replace.
Shipping and Return Guidelines
Shipping, Tracking, and Claims
Carrier Options
Customers are free to choose whichever carrier they prefer when sending in their equipment. However, if you request a shipping label from Jarvis, you can take advantage of discounted rates with UPS—provided they serve your area. UPS is also a strong option because they generally accept packages up to twice (68kg) the weight limit that Canada Post (30kg) allows, making them ideal for heavier tools.
Tracking and Updates
Currently, when tools arrive, staff will contact customers by email or phone. With new systems being introduced, automated tracking and updates will become standard.
If Tools Are Lost or Damaged
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If the shop arranged shipping: they’ll file a claim with UPS.
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If you arranged shipping: you’ll need to file the claim with your carrier.
Before Shipping
Prepare the Tool Properly
Before sending a tool in, give it a thorough cleaning. Remove attachments, blades, or supports where possible, and drain any fluids. Not only does this make shipping safer, but it also allows the repair team to start working on a clean, manageable piece of equipment. If the equipment is excessively dirty, a cleaning fee may apply.
Use Secure Packaging
There’s no one “approved” packing material, but common sense goes a long way. Use sturdy boxes, bubble wrap, padding, and make sure the tool is packed tightly so it won’t shift during transport. Insufficient packaging is one of the most common mistakes customers make, leading to bent guides or damaged housings that drive up repair costs.
Decide on a Shipping Label
You can either request a shipping label from the repair shop—usually UPS, billed directly to you—or arrange your own carrier.
💡Tip: The shop may get discounted business rates with carriers like UPS or Canada Post, which can save you money.
Include the Right Information
Don’t forget to put identification inside the package. Include your business name, a phone number or email, and a short description of the issue. Without this, repair teams often receive boxes with no clue who sent them, which delays the process.
Return Shipping
Who Pays?
Unless the repair is covered under warranty, customers pay shipping both ways. If a warranty claim is confirmed, the shop covers shipping.
Billing
Return shipping is billed separately and is not included in the repair charges.
Return of Non-Repaired Tools
If you choose not to proceed after receiving the repair quote, you will be responsible for return shipping and an inspection fee.
Insurance & Tracking
We currently do not have tracking available in our system, but this feature will be included in our upcoming upgrade. Any claims for loss or damage will depend on the party that arranged the shipment.
Turnaround Time
Standard return shipping usually takes about a week, depending on location. Expedited options are available for urgent needs.
